The not so small print...

Our terms and conditions

Workshops - Guidance ages for workshops are based on risk assessment and interest levels! Younger family members are welcome but please be aware that the activity may not be suitable or engaging for a younger age range.

Adult supervision is required at all times for children under 14. This is a working site and we have ponds and open water. 

We are thrilled that so many families choose to spend time with us but please could you make sure that small folk are kept close, especially in the cafe in case of spillages.

Access for everyone is important so please be aware where you leave bikes or pushchairs. 

Sometimes we take photos of our visitors enjoying our site and events - if you would rather not be photographed, please make your wishes known at reception.

We want everyone to enjoy their visit, so please do let us know if you need any extra assistance - use of a wheelchair or electric buggy, large print information, interpreters etc. As much notice as possible always helps, but we will try our best no matter what. 

We do try, but we might not always get it right, if you aren't happy with any aspect of your visit or workshop participation, do tell us so we can try and sort it out straight away. Alternatively, when we do get it right, we'd still like to know! There's always a duty manager about or visitor survey forms to complete.