Access Statement

Access Statement For The National Wildflower Centre

Introduction

Our aim is to provide an excellent service to all visitors and continually strive to improve our offer.  We are a small visitor centre and have made changes so that as many people as possible can enjoy our site.

We currently offer:

Pre-Arrival

  • A website
  • Information can be provided in large print if requested
  • A fax and email are available

 

Arrival & Car & Cycle Parking Facilities

  • The entrance to the park is opposite the bus stop and 1 mile from Broadgreen Railway station.
  • We have a large free car park
  • There is a disabled parking space next our entrance
  • The route from the car park is along a sloped path that is 145cm wide.
  • There is secure cycle parking in the main courtyard (opposite the Cornflower Café)
  • There is a clearly marked pedestrian route (in green) to the entrance gates.
  • The main gates can be opened to allow a drop off very close to the centre.

 

Main Entrance & Reception

  • There is a paved pathway leading to a ramp, with railings which leads to the outdoor decking area and entrances to the Cornflower Café and centre.
  • There are also three shallow steps up to the decking area.
  • The decking is wooden with anti-slip strips.
  • There are chairs and tables set out on the decking, widely spaced to allow access between.
  • The main entrance / exit doors are manual and open inwards (95cm wide). The Cornflower Café is to the left and is open to the public as well as paying visitors. The centre entrance is to the right and through the shop. Charges apply beyond the shop area.
  • Immediately on entering either the Conflower Café or centre there is a sunken fixed mat with 2mm threshold either side
  • Entry costs £3.50 per adult, children are free when accoompanied by a paying adult. Consessions £1.75  (no charge for accompanying carers) and there are no barriers or gates to entry.                                                                                                                                               

Public Areas – General (Internal)

  • Flooring throughout is wooden with no steps or ramps.
  • There is an area of tiling in the conservatory.
  • There is seating provided at intervals around the site.
  • Lighting is mainly natural, where there is lighting this is even.
  • All outdoor steps have blue edging.

 

Public Areas – WC

• There is one unisex WC available to all – level entry in the café.

• There is a horizontal rail next to the toilet (opposite side to transfer)

• Transfer is to the right from seated position

• The height of the toilet (floor to seat) is 46.5cm

• There is a baby changing unit (not in transfer space)

• There is an alarm call system

• There are steps down to the separate facilites for ladies and gentlemen.

• There is a handrail on the right descending.

 

Café

• Wooden floors, all level throughout.

• Menus are on blackboards above the counter, but large print version also available.

• Mixture of hard and soft seating and low level and conventional tables.

• Counter service  - to place an order, staff will bring your order to your table.

• Children’s play corner.

 

Gift Shop 

• The shop is long and narrow and is set out to allow access through.

• The manned reception desk is at the far end from the main entrance.

• There are two exits into the centre’s grounds. The right hand exit leads to a ramp and two shallow steps. The left hand exit leads to steps with handrails. The doors are manual (opened and closed by staff) and heavy glass.

 

Outdoor facilities

• 80% of the centre is outdoors.

• It is a mix of surfaces including crushed brick, bark, sand, shale and cobbles and gradients.

• All areas except the rooftop walk are accessible – this can only be reached by stairs at either end.

• An accessible route map guide and information is provided to visitors.

• There is a wheelchair and electric buggy available for use, free of charge.

 

Conference & Meeting Rooms

• Reached via the centre main entrance, through the shop and the right hand exit leading to a ramp and two shallow steps.

• There is a shallow gradient path leading upwards and then more sharply downwards to the entrance to the cobbled courtyard.

• There is a paved path around the courtyard, with raised gradients into the doorways of rooms.

• Only one room is above ground level – this is the Library and can be accessed via stairs or the use of a Stannah stairlift.

• There is a hearing loop installed in the Classroom.

• There is one unisex WC available to all – level entry from the courtyard.

• There is a horizontal rail next to the toilet (opposite side to transfer)

• Transfer is to the left from seated position

• The height of the toilet (floor to seat) is 46.5cm

• There is no alarm cord in this lavatory.

 

Attractions (Displays, exhibits)

• Interpretation boards are all in large text and have pictorial representation where applicable. All are at a maximum top height of 165cm.

• There is a sensory bluebell sculpture and climbing wall.

• There is a returnable laminated leaflet available which gives detail of the information and displays on site (in large print).

• We have sensory & Braille maps of the site

• In the conservatory we have a dvd with images of the site and it’s development through the seasons.

• In the café we have two bird box cameras displaying on a wall mounted television.

 

Additional Information

• Service dogs are welcome.  We provide a water bowl at the front entrance.

• We operate a no smoking policy. We provide sand bins at the front entrance.

• Majority of our staff and volunteers have all been trained to use equipment and have attended disability awareness training. 

 

Contact Information

• Telephone :             0151 738 1913

• Fax:                         0151 737 1819

• Email:                      events@landlife.org.uk

• Website:                   www.nwc.org.uk

Address:                    Court Hey Park, Liverpool L16 3NA

Hours of operation:   10am-5pm (April to September)

Taxi-able (accessible taxi): Bluebell Taxis - 0151 480 8888 or www.bluebelltaxis.co.uk

Local Public Transport: Traveline - 0151 236 7676  or  www.merseytravel.gov.uk

 

Future Plans

• We are fundraising to replace the obsolete platform lift to the rooftop walk.

• We are planning to arrange trainning for all staff and volunteers who have not attended disability  training.

• We are fundraising to update our website which will include accessible features, floor plans and pictures. 

We welcome your feedback to help us continuously improve if you have any comments please phone 0151 738 1913 or email events@landlife.org.uk